FAQ
What
time do I check-ins/ check-outs?
Check-ins
begin from 15:00 p.m. until 23:00 p.m. and check -outs must take place before
11:00 a.m.
After 23:00,due to the late hour there
is an extra 15 euros late night fee if you want to meet a host, or a 10 euros
charge for a lockbox self-check in service!
How
do I get the key?
After completing your reservation,
you will be asked to set an appointment with me or one of my friends to give
you the key and show you the apartment.
How
do I find the apartment?
After
completing your reservation, you will be receiving a significant amount of
information regarding your reservation. Please review the information, video
and photos that will point you to the right.
How
do I set up a meeting with the host?
After completing
your reservation, you will be asked to set an appointment. Check-ins are done with appointments that we agree before your arrival any
time after 15:00. Me or one of my friends will meet you there! In case of last-minute
booking we need at least one-hour notice to arrange a check in appointment.
*After 23:00, due to the
late hour there is an extra 15 euros late night fee if you want to meet a host,
or a 10 euros charge for a lockbox self-check in service!
House rules?
Guests
must respect the following rules of accommodation.
- Smoking is not allowed
- Please respect the apartment’s guest
capacity.
- Pets are not allowed in the premises.
- Parties / Events are also not allowed
- Do not throw any paper towels in the
toilet
How
do I add an extra guest to my reservation?
You
can always contact me through stay@7onis.com I’ll do the rest 😉
What
if I want to cancel my booking?
Strict: Full refund if
cancellation is within 48 hours of booking
- Cleaning fees are always refunded if the
reservation is canceled before check-in.
- Accommodation fees (the total nightly rate
you’re charged) are refundable in certain circumstances as outlined below.
- A reservation is officially canceled when
the guest clicks the cancellation button on the cancellation confirmation
page, which they can find in Dashboard > Your Trips > Change or
Cancel.
- Cancellation policies may be superseded by
the Guest Refund Policy, extenuating circumstances. Please review these
exceptions.
14 days prior
48 hours after booking
Example
For
a full refund of accommodation fees, cancellation must be made within 48 hours
of booking and at least 14 full days prior to listing’s local check-in time (or
3:00 PM if not specified) on the day of check-in.
7 days prior
Fri, Jan 18
3:00 PM
For
a 50% refund of accommodation fees, cancellation must be made 7 full days prior
to listing’s local check in time (or 3:00 PM if not specified) on the day of
check in, otherwise no refund. For example, if check-in is on Friday, cancel by
Friday of the previous week before check in time.
Check in
Fri, Jan 25
3:00 PM
If
the guest cancels less than 7 days in advance or decides to leave early after
check-in, the nights not spent are not refunded.
How
do I book more tickets?
Guests
can book additional tickets online or by calling the hospitality team on +30 2105247341 (10:00 a.m.
– 22:00 p.m.)
When
will I receive my voucher?
Tickets
will be sent out prior to the experience / trip - this can vary depending on
purchase dates.
I’ve
lost my voucher, what do I do?
Guests
can contact the hospitality team on +302105247341 or through stay@7onis.com to
reissue a new ticket.
Do
I have to print my voucher or will it scan from my phone?
Vouchers
must be printed, however it is recommended that if guests need a voucher printed
they can always find us on the 1rst floor of Voulgari 2 Street, Omonoia,
Athens, Greece.
What
if my transfer is late?
Guests
can contact the hospitality team on +302105247341 or through stay@7onis.com to resolve
the issue immediately.